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Returns & Exchanges

Free Returns

We want you to love the shoes you ordered from EarthShoes.com! If you are not happy with your order for any reason, you may return your merchandise for a refund. EarthShoes.com accepts the return of unworn merchandise for up to 90 days from the date your order was shipped. We suggest trying on your shoes indoors to make sure they fit and are to your liking before wearing them outside.

We do not offer direct exchanges on merchandise. If you discover you need a different size, different color or style, please return your order and place a new order. Refunds and replacements are only offered if the purchase was made directly on EarthShoes.com. If you purchased your product at a retail store or another online partner, please contact them directly to either exchange the product(s) or to obtain a refund.

We reserve the right to charge a $5.00 return fee per pair for excessive returns.

Returns

Customers in the United States are eligible for free return shipping*. We'll provide you with a pre-paid USPS (United States Postal Service) return label to make return shipping a snap.

  1. Login to your account. Don't have a EarthShoes.com account? See Guest Returns section below.
  2. Click on My Orders in your account menu (left side) to be shown your order history.
  3. Click the order number of the order you wish to return to open the order details.
  4. Click the button "Return Items"
  5. Select a reason for return and condition of the packaging.
  6. Check the box(es) next to the item(s) you wish to return
  7. Click the "Continue" button
  8. Once you click "Print Label" the Return Shipping Label will open in a new window
  9. Print your Return Label
  10. Affix the Return Label to your package and drop it off at the nearest USPS (United States Postal Service) location.

    Note: Should you need to re-print the label you can revisit the above steps at any time. Do not use the same label for other shipments.

    * We reserve the right to charge a $5.00 return fee per pair for excessive returns.

Guest Returns

If you do not have an account, you can still process a free guest return using your Order Number and Email Address.

Click here to place a guest return

  1. Enter your Order Number and Email address.
  2. Select a reason for return and condition of the packaging.
  3. Check the box(es) next to the item(s) you wish to return
  4. Click the "Continue" button
  5. Once you click "Print Label" the Return Shipping Label will open in a new window
  6. Print your Return Label
  7. Affix the Return Label to your package and drop it off at the nearest USPS (United States Postal Service) location.

    Note: Should you need to re-print the label you can revisit the above steps at any time. Do not use the same label for other shipments.


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