We want you to love the shoes you ordered from EarthShoes.com! If you are not happy with your order for any reason, you may return your merchandise for a refund. EarthShoes.com accepts the return of unworn* merchandise for up to 90 days from the date your order was shipped. We suggest trying on your shoes indoors to make sure they fit and are to your liking before wearing them outside.
We do not offer direct exchanges on merchandise. If you discover you need a different size, like a different color or item, please return your order and place a new order. Refunds and replacements are only offered if the purchase was made directly on EarthShoes.com. If you purchased your product at a retail store or another online partner, please contact them directly to either exchange the product(s) or to obtain a refund.