We want you to love the shoes you ordered from EarthShoes.com! If you are not happy with your order for any reason, you may return your merchandise for a refund. EarthShoes.com accepts the return of unworn merchandise for up to 90 days from the date your order was shipped. We suggest trying on your shoes indoors to make sure they fit and are to your liking before wearing them outside.
We do not offer direct exchanges on merchandise. If you discover you need a different size, different color or style, please return your order and place a new order.
Refunds and replacements are only offered if the purchase was made directly on EarthShoes.com. If you purchased your product at a retail store or another online partner, please contact them directly to either exchange the product(s) or to obtain a refund.
We reserve the right to charge a $5.00 return fee per pair for excessive returns.
If you do not have an account, you can still process a free guest return using your Order Number and Email Address.
Click here to place a guest return
- Enter your Order Number and Email address.
- Select a reason for return and condition of the packaging.
- Check the box(es) next to the item(s) you wish to return
- Click the "Continue" button
- Once you click "Print Label" the Return Packing slip & Return Shipping Label will be generated and will open in a new window. This information will also be sent to the email address associated with the order.
- Print your Return Packing slip & Return Label -if you do not have access to a computer with a printer, please contact Customer Service and we will happily print your label and mail it out to you if necessary.
- Affix the Return Label to your package and drop it off at the nearest USPS (United States Postal Service) location.
Should you need to re-print the label you can revisit the above steps at any time.
Important: Each return label is assigned to a specific return. To make sure that you receive the correct refund and in a timely manner, don't include items from multiple orders or shipments
in the same box.
*We reserve the right to charge a $5.00 return fee per pair for excessive returns.