Call: (+1) 877-372-2814

Mon - Fri: 8am to 5pm CST

❱ Orders & Payments
How or where do I apply a promotion code for my order?
Why is my promotion code not working?
Can I apply more than one promotion code to my order?
Why is my Credit Card getting declined?
Why is my order on hold?
Can I order over the phone?
Where is my order / shipping/ return / confirmation email?
Do you accept Gift Cards from other retailers or credit card companies?
What forms of payment do you accept?
Do you offer back orders?
How can I change my order?
How can I cancel my order?
How do I correct an address on my order?
Can I be notified when the style I want is available in my size?
Do you charge sales tax?
Why did my order ship after I requested it be cancelled?
Why do I have to call to verify my order?
How does Afterpay work?
How do I use Afterpay?
Can I use Afterpay if I’m an international customer?
How does the payment schedule with Afterpay work?
Where can I find common questions about Afterpay payments?
When will my items be delivered if I use Afterpay?
How do I return or exchange an item purchased using Afterpay?
Where can I find out more about Afterpay?
❱ Shipping & Tracking

We provide shipping options that are safe, fast, affordable, and eco-conscious. Most shoes are shipped the same day they are ordered! Your specific options are dependent on the destination of your order:

 

SHIPPING UNITED STATES

ORDER STATUS & TRACKING

FREQUENTLY ASKED QUESTION

 


 

FREE STANDARD SHIPPING WITH A PURCHASE OF $75 OR MORE

We offer FREE ground shipping in the Contiguous United States on all orders of $75 or more.

A minimum order value of $75 is required to receive free shipping. A shipping fee of $6.95 will be added to orders with a value less than $75.

Your order will ship via UPS/FedEx Basic with final delivery by the UPS, USPS or FedEx commonly within 5 to 10 business days depending on distance to destination. Please note, orders placed after 2:00 pm EST will ship the following business day.

We are unable to ship to Alaska, American Somoa, Micronesia, Guam, Hawaii, Marshall Islands, Northern Mariana Islands, Palau, Puerto Rico, the US Virgin Islands, or Armed Forces.


Please note:
  • In-Transit Time - Does not include standard processing time of 24-36 hours. Business days do not include Saturdays, Sundays, or US Holidays.
  • Receiving a shipping confirmation email does not necessarily mean that the carrier has picked up your package from our Distribution Center. Depending on the shipping method selected, please use the carrier’s tracking features to determine when your package is picked up, in-transit, and delivered to your door.

INTERNATIONAL SHIPPING

Currently we do not offer international shipping


 SHOPPING FROM CANADA?

To shop Earth Shoes in Canada visit https://earthshoes.ca

 

 

Frequently asked questions on Shipping & Tracking:

What are my shipping options and how much does it cost?
How can I track my order?
Why does the tracking number show no tracking results yet?
My tracking number does not work. What's wrong?
Why did my order ship after I requested it be cancelled?
Can I ship to multiple addresses on the same order?
❱ Returns & Exchanges

Free Returns

We want you to love the shoes you ordered from EarthShoes.com! If you are not happy with your order for any reason, you may return your merchandise for a refund. We accept the return of unworn* merchandise for up to 30 days from the date your order was shipped.  *We suggest trying on your shoes indoors to make sure they fit and are to your liking before wearing them outside.

We do not offer direct exchanges on merchandise. If you discover you need a different size, different color or style, please return your order and place a new order. Refunds and replacements are only offered if the purchase was made directly on EarthShoes.com. If you purchased your product at a retail store or another online partner, please contact them directly to either exchange the product(s) or to obtain a refund.

Shipping Fees (and corresponding taxes) are non-refundable.

We reserve the right to charge a $5.00 return fee per pair for excessive returns.

Final Sale = Not Returnable

Products marked as Final Sale are not eligible for return. We clearly indicate an item is final sale with a visual "Final Sale" icons throughout the shopping experience.

Start a Return

Visit https://returns.earthshoes.com and enter your Order Number and Shipping Address Zip Code to start your return.

Customers in the United States are eligible for free return shipping. We'll provide you with a pre-paid USPS (United States Postal Service) return label to make return shipping a snap.

Important: Each return label is assigned to a specific return. To make sure that you receive the correct refund in a timely manner, don't include items from multiple orders or shipments in the same box. If you include more or less items than shown on your return packing slip, then your return & refund process may be delayed.

*We reserve the right to charge a $5.00 return fee per pair for excessive returns.

 

Frequently asked questions on Returns & Exchanges:

Can I return a Final Sale product?
Are donations to the Green Initiative refunded?
What is your return policy?
Is return shipping free?
Can I return a gift?
I returned my purchase. How long will it take for my refund to show on my account?
Why did my order ship after I requested it be cancelled?
Are Shipping Fees refunded?
❱ Frequently asked questions
Is ordering from the earthshoes.com website secure?
How can I opt-out of online advertisement?
How do I care for my shoes?
Do you price-match?
Do you have a Size Chart?
FREE SHIPPING OVER $75 & FREE RETURNS