You can apply a promotion / discount / coupon code during the checkout process.

Note,  you can only use 1 promotion/discount or coupon code per order.

If the code does not apply successfully, it may be invalid, expired, or may be limited to certain products only (such as sale items only).

Please review the promotion or disclaimer carefully:

• Is the promotion only valid for a certain date or timeframe?
• Does the promotion state that it is valid for 'all' products / 'site wide',  or is it limited to certain products, or provides an additional discount only to items already 'on sale' ?

Please ensure that the code is being entered correctly:  Sometimes the letter O’s can be mistaken for number 0’s and letter I’s for number 1’s.   If you are unsure try copy and pasting the code to avoid this issue.

Be sure to include any dashes “– “ if they appear in the promotion code.

If you received a promotion code by email then it is best to copy & paste the promotion code from the email into the promotion code field on the website to avoid any accidental typos.

If you need further assistance please contact Customer Service.

Only 1 promotion code may be applied per order.

Having your credit card declined is always a possibility. When you attempt to place your payment details are verified by your credit card issuer who either approve or disapprove the provided information.

If your credit card is declined, the easiest thing to do is complete your transaction with another credit or debit card.


The most common reason for a declined payment are:

1. a typo in your card number, 3-4 digit card security code, or
2. a typo or outdated billing address zip code

What to do when your credit card is declined:

Stay Calm. Most commonly it's a trivial typo that lead to a card decline. Please carefully review or retype your credit card details and billing zip code and try again.


If your payment details are still disapproved, it is most likely to protect you from frivolous charges. At this point we must recommend to call the support phone number shown on the back of your credit card to:

1. confirm your billing address on file is up to date, specially if you recently moved
2. confirm there is no hold on your account
3. ask your credit card company why your attempted order at earthshoes.com or merchant " Earth Inc. " was rejected. Potentially it was for your protection and your card company will lift the hold after you confirm your intend to place an order.

We reserve the right to hold or cancel any order that appears to be incorrect or fraudulent, pending direct phone confirmation with the cardholder.

Yes! Please call Customer Service at +1 877-372-2814 and a Representative will assist you in completing your purchase.

Can't find an Order, Shipment, Return confirmation or password request email?

Please allow up to 5min for this emails to arrive in your email inbox. If you do not find your order confirmation in your inbox, please check if it arrived in your email's Spam/Clutter/Junk Mail folders, or search for emails from "earthshoes.com".

If you still can not find our emails, please contact Customer Care or call us at +1 877-372-2814 and we will resend the email to you.

At this time, we do not accept gift cards from other retailers or credit card companies. If your card has no expiration date or card security code we are unable to accept it.

We are happy to accept the following forms of payments from the US and Canada:

At this time we are unable to accept Credit cards issued outside of the United States (except Canadian credit cards).

We do not offer back orders at this time. If the item you ordered is not available, but we are expecting additional inventory, we will e-mail you the status of your order with the option to hold your order or cancel your order. If the item you ordered is not available and we are not receiving additional inventory, your order will be cancelled and you will be notified by e-mail.

Please contact Customer Service at +1 877-372-2814 as soon as possible after placing the order.

Because our team works  hard to ship orders the same day you place them,  your order may already been packed and processed and we may not be able to modify your order. You will be notified if we are unable to cancel the order.

Please contact Customer Service at +1 877-372-2814 as soon as possible after placing the order and we will attempt to stop shipment.

Because our team works  hard to ship orders the same day you place them,  your order may already been packed and processed and we may not be able to cancel your order. You will be notified if we are unable to cancel the order.

Please contact Customer Service at +1 877-372-2814 as soon as possible after placing the order.

Because our team works  hard to ship orders the same day you place them,  your order may already been packed and processed and we will not be able to change the address of the order. 

In this case, we can attempt to contact the shipping carrier to intercept the package and have it re-directed to the correct shipping address. Please note that a $10.00 charge will be made to the customer for any intercept. If the order has been delivered to the incorrect address and the customer is unable to pick up the package we will do a call-tag to try and retrieve the order and re-direct it to the correct address. If the call-tag is successful, a $10.00 charge will be made to the customer. Packages that cannot be retrieved are the responsibility of the customer.

We're sorry, we do not currently have the capability to notify you when a style becomes available in your size.

Yes, we charge sales tax in select states.

For your convenience we ship orders as quickly as possible, so we only have a small window to cancel orders before they have left our facility. We sincerely apologize if we were unable to cancel your order or a cancelled order was shipped to you. Once the shipment arrives, please contact Customer Service to request a free return shipping label, at no additional cost to you.

We're serious about your security, which is why we take extra steps to verify that an order placed in your name is not fraudulent. 

In addition to standard security measures, we may require phone confirmation on orders where the billing and shipping addresses are different, order is for 5 pair or more, duplicate quantities, and so forth.

If you place an order where this is the case, one of our Customer Service Representatives will likely call you to verify both the shipping and billing information. We only verify these orders through direct phone contact with the cardholder.

If we are not able to connect with the cardholder within three business days, the order may be cancelled.  We reserve the right to cancel any order for any reason.

We offer FREE ground shipping in the Contiguous United States on all orders of $50 or more.

A minimum order value of $50 is required to receive free shipping. A shipping fee of $6.95 will be added to orders with a value less than $50.

Once your order ships you will receive a shipping confirmation email with tracking information.

Please note:

• In-Transit Time - Does not include standard processing time of 24-36 hours. Business days do not include Saturdays, Sundays, or US Holidays.
• Receiving a shipping confirmation email does not necessarily mean that the carrier has picked up your package from our Distribution Center. Depending on the shipping method selected, please use the carrier’s tracking features to determine when your package is picked up, in-transit, and delivered to your door.

Receiving a shipping confirmation email does not necessarily mean that the carrier has picked up your package from our Distribution Center. Depending on the shipping method selected, please use the carrier’s tracking features to determine when your package is picked up, in-transit, and delivered to your door.

It may take up to 24 hours after shipment confirmation of your order before tracking information appears on the shipping carrier's website.

Receiving a shipping confirmation email does not necessarily mean that the carrier has picked up your package from our Distribution Center. Depending on the shipping method selected, please use the carrier’s tracking features to determine when your package is picked up, in-transit, and delivered to your door.

It may take up to 24 hours after shipment confirmation of your order before tracking information appears on the shipping carrier's website.

For your convenience we ship orders as quickly as possible, so we only have a small window to cancel orders before they have left our facility. We sincerely apologize if we were unable to cancel your order or a cancelled order was shipped to you. Once the shipment arrives, please contact Customer Service to request a free return shipping label, at no additional cost to you.

Currently, we cannot accept multiple shipping addresses for a single order. If you need to send products to different addresses, please place separate orders for each.

Products marked as Final Sale are not eligible for return.
Final Sale products are clearly marked with a  "Final Sale" tag throughout the shopping experience.

We're sorry but donations are passed on to the Charity and therefore are non-refundable. 

We want you to experience Earth Shoes with no worries! If you are not happy with your order for any reason, you may return your merchandise for a refund. We accept the return of unworn merchandise for up to 30 days from the date your order was shipped. (Returns for orders shipped through May 25, 2020 fall under the 90 day return policy). We suggest trying on your shoes indoors to make sure they fit and are to your liking before wearing them outside. Free return shipping only applicable to the contiguous United States.

Return shipping is free* for customers in the contiguous United States who made their purchase directly on our website. All other customers are responsible for any return shipping fees.

* We reserve the right to charge a $5.00 return fee per pair for excessive returns.

Please see Returns Information.

Gifts may be returned, but please note that any refund made for the return can only be issues to the original form of payment.

Once we receive your return and it is has been inspected, please allow 5 to 10 business days for your refund to be processed. You will receive a return & refund email confirmation once your return has been processed. After receiving the refund confirmation please allow an additional 2 to 5 business days for the refund to post to your account.

For your convenience we ship orders as quickly as possible, so we only have a small window to cancel orders before they have left our facility. We sincerely apologize if we were unable to cancel your order or a cancelled order was shipped to you. Once the shipment arrives, please contact Customer Service to request a free return shipping label, at no additional cost to you.

Shipping Fees (and correspoding taxes) are non-refundable.

Seeing too many advertisements on the Internet?

Next time you see an ad - from Earth or other companies - simply click the AdChoices logo shown in the top right of any advertisement and you will have the option to opt-out from seeing further ads.

Our leather styles can be wiped with a clean damp cloth and then treated with a cream conditioner (preferably an eco-friendly one!) to soften and prolong their life. Should they happen to get scuffed, most shoe stores offer an assortment of polishes that can be used to revitalize the leather. Suede styles are best treated with a dry clean cloth and then brushed to remove dirt deposits.

Although we are often asked, we do not ever suggest cleaning any of our styles in the washing machine.

We do not price-match against other retailers. If an item you have purchased from us directly, and this item is reduced in price within 14 days of your order date, we will happily adjust the sale price for you. This accommodation excludes any Final Sale items.

To receive a price adjustment, please contact Customer Care by email or call us at +1 877-372-2814 and we will resend the email to you.

Yes, on every product page you will find a link called "Size chart"  just above the size selection.